Contact bilucky.uk about our Bilucky coverage
Start playingWrite to the bilucky.uk editorial team
This page belongs to Bilucky's independent review site, not to the operator itself. If you have a question about anything you've read here – a figure in our tables, a point in our verdict, a correction you think we should make – email us at [email protected] and we'll come back to you within 48 hours. We're a small editorial team, so that window covers weekends and busy periods too.
Good to know: we don't publish a phone line or live chat for the portal itself. Email keeps a clear record of what was asked and what we answered, which matters when the question concerns a factual claim on the site.
Questions about your account at the casino
We don't run the casino, hold any player data, or have access to individual accounts. That means we genuinely can't help with registration problems, a stuck deposit, a delayed withdrawal, a bonus that hasn't credited, or a technical glitch on the platform itself. Sending that kind of query to [email protected] will only slow things down, since we have nothing to check it against.
For anything tied to your own account, the right route is the operator's own support channels on its platform – typically live chat and a dedicated email address reachable once you're logged in. The operator is in a far better position to pull up your account history and resolve it quickly.
Why the distinction matters
It's a point worth spelling out: bilucky.uk is an information portal, built to help readers weigh up what the operator publishes before they sign up anywhere. We are not a casino operator, a bookmaker or an organiser of gambling, and we never ask for – or receive – payment details, passwords or identity documents. Keeping that boundary clear protects both sides: your account details stay with the operator who's actually responsible for them, and our editorial judgement stays independent of any single brand's customer service queue.
If you're worried about your gambling
If gambling is causing you stress, whether that's about money, time or how it's affecting people around you, free and confidential support is available. GamCare runs the National Gambling Helpline on 0808 8020 133, open 24/7, and BeGambleAware offers advice and support tools as well. If you'd rather stop everything at once, GamStop lets you self-exclude from UK-facing gambling sites in one go, free of charge. All of this content is intended for readers aged 18+ only.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.